• Help Desk Technician

    Job Locations US-FL-Deerfield Beach - Corporate Office
    Job ID
    2018-1649
    # of Openings
    1
    Category
    Information Technology
  • Overview

    The Learning Experience is the fastest-growing childcare operator and franchisor in the United States. Having experienced unprecedented growth, TLE has over 300 centers open or under development in 22 states, plus an enrollment of more than 25,000 kids from 6 weeks to 6 years of age. We're going on 10 straight years of double-digit revenue growth! TLE is the most technologically-driven company in the industry with our cutting-edge mobile apps, use of mobile devices, and superior security features. We believe in providing a well-rounded education to children of all ages that extends beyond ABCs and 123s. We have written a philanthropy curriculum that teaches the children: “It doesn’t matter how big or small you are, it is the size of your heart that matters.” Children, staff, and families participate in regular philanthropic events throughout the year. If you are seeking a career and not just a job, TLE is the company for you.

     

    We are searching for enthusiastic, hard-working candidates to share in our success. At TLE, you will enjoy working with diverse people who have exceptional talent and team spirit, all coming together for the common goal of ensuring that The Learning Experience remains number one! TLE has given many employees a platform to display their talent and further their careers. If you are interested in working in an entrepreneurial atmosphere where employees are encouraged to share their ideas and maximize their potential, apply today and become a member of the TLE family!

    Responsibilities

    • Effectively manage and or directly resolve all support tickets, prioritizing and escalating as necessary to meet or exceed IT Department Service Level Agreements (SLA’s).
    • Provide ongoing support services for local and remote end-user in basic network and Windows system troubleshooting skills.
    • Participate in the implementation of long-range plans and projects.
    • Assist end users with network setup and troubleshooting from a remote location.
    • Maintain knowledge of industry trends and changes in regulations and other industry news and insures compliance.
    • Establish and maintain effective professional working relationships with co-workers and management.
    • Assist with the creation of knowledgebase documentation.
    • Provide constant feedback to executive management on potential process changes and project plans in order to support company objectives.

    Qualifications

    • An undergraduate degree with a technical major such as Computer Science from an accredited institution of higher learning preferred.
    • Minimum three years of experience working as a Help Desk Technician or an equivalent combination of education and job experience.
    • Highly motivated individual with ability to continually learn new concepts. Self-starter.
    • Excellent Customer Service, interpersonal and organizational skills.
    • Ability to multitask, strong attention to detail and organization; ability to prioritize and complete tasks prior to deadlines.

    Employ operational knowledge on a day to day basis in the following areas:

    • Microsoft Desktop OS, including Windows XP, 7, 10
    • Mac OS
    • Microsoft Active Directory in a domain environment
    • Network topology: routing, switching, networking equipment.
    • Microsoft Exchange Server
    • SQL Management Studio
    • database replication
    • imaging software (Ghost, Fog, WDS, Acronis).

    Notice

    The Learning Experience’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

     

    #LI-AW1

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