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Enrollment Coordinator (Customer Service & Sales)

Enrollment Coordinator (Customer Service & Sales)

Job ID 
2017-1383
# of Openings 
1
Job Locations 
US-FL-Deerfield Beach - Corporate Office
Category 
Marketing

More information about this job

Overview

The Learning Experience is the fastest-growing childcare operator and franchisor in the United States. Having experienced unprecedented growth, TLE has over 300 centers open or under development in 22 states, plus an enrollment of more than 23,000 kids from 6 weeks to 6 years of age. We're going on 10 straight years of double-digit revenue growth! TLE is the most technologically-driven company in the industry with our cutting-edge mobile apps, use of mobile devices, and superior security features. We believe in providing a well-rounded education to children of all ages that extends beyond ABCs and 123s. We have written a philanthropy curriculum that teaches the children: “It doesn’t matter how big or small you are, it is the size of your heart that matters.” Children, staff, and families participate in regular philanthropic events throughout the year. If you are seeking a career and not just a job, TLE is the company for you.

We are searching for enthusiastic, hard-working candidates to share in our success. At TLE, you will enjoy working with diverse people who have exceptional talent and team spirit, all coming together for the common goal of ensuring that The Learning Experience remains number one! TLE has given many employees a platform to display their talent and further their careers. If you are interested in working in an entrepreneurial atmosphere where employees are encouraged to share their ideas and maximize their potential, apply today and become a member of the TLE family!

 

Responsibilities

The Enrollment Coordinator drives enrollment by serving as the initial point of contact and information source for prospective families who have submitted interest in our service offering, either through on-line inquiries or phone calls.

  1. Deliver exceptional customer care and consistently seek to provide potential customers with best in class representation of the TLE brand.
  2. Work to establish a trusting relationship with prospective families and sell the brand’s offerings to drive enrollment.
  3. Proactively provide enrollment and program information to prospective families, guiding them through the enrollment process.
  4. Follow-up with prospective families by phone and email. Maintain ongoing communication as needed to secure enrollment.
  5. Ensure accuracy of information by inputting families’ information into our CRM/lead tracking system.
  6. Accurately document daily enrollment driving efforts and registrations and create weekly/monthly/quarterly performance reports on pre-enrollment numbers as needed.
  7. Represent TLE at promotional events, trade shows and community outreach efforts as requested.

Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Associates Degree in Business or related field of study with two years of successful experience or High School Diploma and five years successful experience in a customer service setting.
  • At least one year of sales experience; call center experience strongly preferred.
  • Must be well organized and detail oriented.
  • Must be able to provide own transportation to various locations in organizational service areas, as required by duties.
  • Must be 18 years or older