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Technical Services Director

Technical Services Director

Job ID 
2017-1313
# of Openings 
1
Job Locations 
US-FL-Boca Raton - Corporate Office
Category 
Information Technology

More information about this job

Overview

The Learning Experience is the fastest-growing childcare operator and franchisor in the United States. Having experienced unprecedented growth, TLE has over 300 centers open or under development in 22 states, plus an enrollment of more than 23,000 kids from 6 weeks to 6 years of age. We're going on 10 straight years of double-digit revenue growth! T.L.E. is the most technologically-driven company in the industry with our cutting-edge mobile apps, use of mobile devices, and superior security features. We believe in providing a well-rounded education to children of all ages that extends beyond ABCs and 123s. We have written a philanthropy curriculum that teaches the children: “It doesn’t matter how big or small you are, it is the size of your heart that matters.” Children, staff, and families participate in regular philanthropic events throughout the year. If you are seeking a career and not just a job, TLE is the company for you.

We are searching for enthusiastic, hard-working candidates to share in our success. At TLE, you will enjoy working with diverse people who have exceptional talent and team spirit, all coming together for the common goal of ensuring that The Learning Experience remains number one! TLE has given many employees a platform to display their talent and further their careers. If you are interested in working in an entrepreneurial atmosphere where employees are encouraged to share their ideas and maximize their potential, apply today and become a member of the TLE family!

 

The Technical Services Director is an exceptional opportunity for a proven IT leader to work in an innovative, fast-growing and cutting-edge childcare company with a history of steady growth. Teams reporting to the Technical Services Director include Desktop Support, Networking and IT Security. Reporting directly to the Vice President of IT, the Technical Services Director will be responsible for developing a strategy and roadmap to deliver a more responsive and robust IT infrastructure. This candidate will work alongside business leaders to define, align, and implement policies, procedures, and technical solutions that ensure interoperability, manage risk, lower total cost of ownership, and provide a platform for scalable future growth.  

Responsibilities

Essential Functions

  • Excellent management and leadership skills, with the ability to gain the respect of a high performing support group.
  • Ability to define and execute high-level technical strategies and able & willing to roll up your sleeves.
  • Ultimate responsibility for entire support staff and network infrastructure.
  • Core competencies must include experience with VMWare, Exchange, AWS, Active Directory Management, GPO’s, SQL, Windows Support and DNS.
  • Experience in managing Cloud based technology projects, including transitioning traditional Data Center operations to cloud services.
  • Ensuring targeted service and performance standards are achieved or exceeded.
  • Executing tactical plans and initiatives that exceed customer expectations via phone, email and web—resulting in increased customer satisfaction.
  • Establishing and managing communication channels within and among departments—being the liaison to provide customer feedback to the Senior Management Team.
  • Strong process and workflow analysis skills to determine where and how to introduce optimizations or reduce the amount of manual work.

Qualifications

The ideal candidate will be a polished executive with excellent communication skills who will bring strategic and operational IT leadership experience. The candidate will be a collaborative leader who garners buy-in and delivers results within the organization.

  • Minimum 7 years in a technical role and at least 5 of those years leading a technical team.
  • Bachelor’s degree in a related technical field.
  • Excellent written, verbal and presentation skills, with the ability to work well with all levels of the organization.
  • Must be a self-starter with strong ability to prioritize and multi-task in a fast-paced environment.