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Help Desk Technician

Help Desk Technician

Job ID 
2017-1289
# of Openings 
2
Job Locations 
US-FL-Boca Raton - Corporate Office
Category 
Information Technology

More information about this job

Overview

JOB OVERVIEW:

The Learning Experience is the fastest-growing childcare operator and franchisor in the United States. At the highest level, all employees of The Learning Experience must be enthusiastic, entrepreneurial and committed to perform their job in an ethical and proper manner. The Help Desk Technician assumes responsibility for planning, coordination, and control of the activities of the IT Department Help Desk and general computer/server operations.

ESSENTIAL JOB FUNCTIONS:

  1. Commitment to People, Passion and Performance standards in order to drive enrollment
  2. Ability to multitask, strong attention to detail and organization; ability to prioritize and complete tasks prior to deadlines
  3. Maintain knowledge of industry trends and changes in regulations and other industry news and insures compliance
  4. Ability to provide ongoing support services for local and remote end-user, as well as creating and implementing long-range plans.
  5. Present a professional image as a representative of the company.
  6. Establish and maintain effective professional working relationships with co-workers and management
  7. Stay abreast of the latest developments in MIS technology and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable and the implementation of policies that more effectively utilize MIS resources
  8. Ability and willingness to assist with server maintenance that may require working flexible schedules including work time outside of normal business hours.

 

Responsibilities

RESPONSIBILITIES / COMPETENCIES:

  1. Effectively manage and or directly resolve all support tickets, prioritizing and escalating as necessary to meet or exceed IT Department Service Level Agreements (SLA’s).
  2. Provide professional service to internal and external customers.
  3. Assist with support procedure and network documentation.
  4. Assist with keeping servers and core network equipment working and up to date at all times.
  5. Provide constant feedback to executive management on potential process changes and project plans in order to support company objectives.
  6. Ensure daily systems checks are performed making sure all systems are operating as expected.
  7. Check backups daily to ensure they run as expected.
  8. Responsible for the ticketing system utilized by the IT Department

 

Qualifications

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  1. Degree in Information Management (or related) preferred
  2. Excellent organizational skills
  3. Excellent Customer Service, interpersonal and telephone etiquette skills
  4. Expert knowledge of Microsoft Desktop OS, including Windows XP and 7
  5. Understanding of Microsoft Active Directory in a domain environment
  6. Understanding of virtualization technologies, particularly with VMWare
  7. Knowledge of Microsoft Exchange Server is a plus